Community disability services workers have many interactions every day. Well-developed interpersonal communication skills are essential.
In your communications you will talk and listen, write and read, and observe and interpret. You will interact with a wide variety of people, including individuals with disabilities, their family members, your supervisor and co-workers, other professionals, and members of the public. Effective interpersonal communication skills help to make each of these interactions productive and positive.
After completing this module, you will be able to:
Using examples, describe the components of active listening and effective verbal communication skills.
Explain why non-verbal communication is important and describe what it involves.
Describe/demonstrate the process for dealing with difficult issues in an assertive, professional, and constructive manner.